Fairmont The Norfolk
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The staff were always warm and friendly. The food was amazing. I'd like to mention the chauffeur service led by Mr. Eston and his team was incredible. Very comfortable and polite. Ms. Leah at the reception, great to have met you. Mr. Edwin, Mr. Jeremy was always a delight driving around town with you. Overall, excellent service and a great experience.
Irene
Φεβρουάριος 2025
I loved the setting of the hotel and its beautiful garden ! An amazing oasis in the middle of the city. Very friendly and helpful staff, good a la carte breakfast options with good coffee which can all be enjoyed in the garden.
Daniella
Δεκέμβριος 2024
Omg the Staff are just gems !! Service was outstanding. Such a special atmosphere. We were here around Christmas and the decorations were so magical.
Wendy
Δεκέμβριος 2024
Safe, secure, clean, attentive hosts, Very comfortable, beautiful, smells nice - What's not to love? This place is as I had imagined but never stayed. Now I will be staying here with my family the next time I visit Nairobi. The breakfast was great- Had many healthy choices. I am a history buff - so I liked that they have incorporated the history sorrounding the hotel in many spaces. We loved the gym/sauna
Lina
Ιούνιος 2023
We loved the garden and the cin cin bar. Great atmosphere, very kind, helpful and smiling staff. Excellence at all levels and in details - live jazz band in the evening, great smell in the lobby and even great body wash!
Chantal
Ιούνιος 2024
The Staff were so lovely and warm. They brought me a cup of tea after a very late check in. The service was top notch!
Wendy
Δεκέμβριος 2024
It’s a beautiful historical hotel that has been very well maintained and retains its authenticity. The service was exceptional, blending professionalism with Kenyan hospitality and warmth. We loved our stay.
Rita
Μάρτιος 2025
Breakfast room was pleasant. The variety of offerings was good, but there was nothing outstanding. The bar area was very pleasant. The grounds are beautiful.
K
Αύγουστος 2024
Everything was awesome! No its not about the lego song.. but the people are all great
Family
Αύγουστος 2024
Unbelievably beautiful. The hubbub on Nairobi vanishes when you enter the iconic hotel. The staff were incredibly friendly, gardeners and managers alike. Everything you could want 24 hours a day. Will be coming again.
Carolyn
Ιανουάριος 2025
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